Terms

1. Transfer

1.1 A transfer is the movement of one or more passengers from one location to another.
1.2 The cost of transfer depends on the type of vehicle and the distance between two locations. The price does not depend on the address within the city limits.
1.3 The transfer is carried out with a vehicle corresponding to the number of passengers and luggage.
1.4 The place of departure and destination must have a specific address.
1.5 The driver waits for the customer at the pick-up location holding a sign with the customer's last name on it.

2. Reservation

To make a reservation, you must contact us at +32489762488. You must send us all your information necessary for support.
2.1 Choose a city or airport as your pick-up and drop-off locations.
2.2 Let us know the correct number of passengers.
2.3 Enter the details of your trip: address, flight number and your contact details. Make sure the cell phone number you enter is correct and that the phone will be with you upon arrival.
2.4 If applicable, please define the number of additional stops necessary and complete the full address for each one. Please note that for each stop a surcharge of at least €10.00 will be added to the base price shown on our website.
2.5 In order to confirm the reservation, Taxi Express Airport sends you a confirmation message. If you have not received this message within 2 hours of your reservation, please call our service again.
2.7 The customer is responsible for ensuring that all travel details are correct. You must check and ensure that all information you provide is correct and complete. In case the transfer fails due to incorrect data (e.g. contact details, pick-up time and location), our service will not assume any responsibility and may request payment for the confirmed booking. Make sure the time you transmit matches the local time of the transferring country.

3. Modification and cancellation policies

3.1 All orders must be canceled by the customer no later than 24 hours before the transfer start time. To cancel an order, the customer must contact our service with the order details (order number and reason for cancellation).
3.2 Any changes (such as transfer date and time, destination, etc.) must be made no later than 24 hours before the transfer begins.
3.3 The customer must inform customer support of the changes 24 hours before the transfer by e-mail by sending a message to our service. Changes become effective once confirmed by a customer service representative.
3.5. In the event of an urgent change (less than 24 hours before the start of the transfer), the customer must inform our service. Our team will evaluate whether there is a possibility of accepting the modification or not, free of charge or with a possible surcharge.

All orders may be canceled by Taxi Express Airport at any time, including in the event of unavailability, delay by the driver or any other reason. Orders canceled by Taxi Express Airport are refunded. As an intermediary between the Driver and the Customer, Taxi Express Airport is not responsible for the consequences linked to a trip cancellation.

NB: In the event of cancellation by the customer, no refund will be possible.

4. Meet the driver

4.1 The driver must meet the customer at the pickup location.
4.2 Your driver will wait for you according to the following rules:
– Hotel, private address or public place: 15 min.
– Airport: 45 mins. after the flight's official landing time.
If within this period the customer and his driver do not meet, the order will be considered a no-show.
4.3 The driver may wish to contact the customer by mobile phone before departure to arrange the meeting.
4.4 If, for any reason, the driver cannot pick up the customer on time, he must inform the customer in advance.
4.5 The customer must wait for the driver at the meeting point at the time indicated in the reservation.
4.6 For any problem, please contact our emergency line (see this number on our website)
4.7 If the driver does not show up at the pick-up location at the time indicated in the reservation within 15 to 20 minutes, the transfer will be considered canceled and a refund of our deposit can be made following the customer's request with evidence supports it that the driver does not know how to present. Under no circumstances is Taxi Express Airport responsible for any events that may be caused by the cancellation of a trip.

For more information, contact our customer service

5. Baggage

5.1 The number of bags allowed corresponds to the airline's standards. If there is excess baggage, it is the customer's duty to inform Taxi Express Airport customer service.
5.2 If you have large items with you, it is your duty to inform Taxi Express Airport customer service in advance by email or telephone.
5.3 Animals are welcome. They must travel in a cage, suitable, clean, friendly and reported by calling Taxi Express Airport , at least 48 hours before the pick-up date and time fixed in the reservation.
If the customer has not informed Taxi Express Airport that he wishes to travel with animals, the driver may refuse to operate the mission and it will be considered canceled and must be paid.

6. Prices and payment options

6.2 Payment must be made as follows:
– Before starting the journey to the driver: by cash or credit card or instant transfer or payconiq
6.3 All payments must be made either in Euros (€)
6.4 Taxi Express Airport is authorized to request prepayment of a reservation, depending on the reservation parameters and/or customer statistics.
If the customer does not agree to prepay the reservation as required by Taxi Express Airport , the reservation will be canceled without notice.

7. Restrictions

7.1 Smoking is prohibited in the vehicle. In the event of a violation, the driver has the right to stop the car and ask you to leave.
7.2 The number of passengers cannot exceed the seating capacity of the vehicle. The carriage of additional passengers is not permitted. In this case, the driver has the right to refuse the service. If this is the case, no deposit will be refunded.

8. Flight delay

8.1 Your mobile phone (linked to the telephone number on your voucher) must be switched on upon arrival as your driver may wish to contact you.
8.2 In the event of a flight delay, the customer must contact Taxi Express Airport and report the delay. Most drivers are aware of the changes as monitoring delays. However, a flight delay may result in the cancellation of your transfer.

In this case, Taxi Express Airport will call you to inform you.
Please note that we can provide you with the transfer for reasonable flight delay, depending on the situation and daily planning.

9. Cancellations made by the manager

9.1 An order may be canceled by the manager for any of the following reasons:
9.1.1 The number of passengers exceeds the seating capacity of the vehicle;
9.1.2 The customer has not provided correct travel details (route, dates);
9.1.3 The customer failed to provide correct contact information;
9.1.4 The customer refused to carry out the processes required by Taxi Express Airport .
9.2 The customer will be informed of the cancellation in advance by call.